Bookings Administrator

LLOYD'S REGISTER INTERNATIONAL; Hereford; On-site; GBP 30,000 - 33,000; Part time

Benefits offered by this job

Nuffield Health Healthcare Plan

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Job summary

Nuffield Health Hereford Hospital is seeking a part-time Bookings Administrator to manage a high volume of email-based referrals and appointment bookings. The role requires careful data handling, attention to detail, and strong customer-facing skills to support service standards.

You'll collaborate with clinical staff to coordinate room and consultant availability and create or cancel clinics as needed, contributing to a smooth patient journey and reliable scheduling across the site.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment is preferred.
• Candidate should be able to manage high volumes of email requests and bookings.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure service deliverables are met and customer expectations exceeded.
• Prepare standard and adhoc reports as required by the department.
• Handle appointment bookings and changes, co-ordinate rooms and consultants.
• Create, alter or cancel clinics to support business needs.

Skills

Empathy and customer service

Attention to detail

Data entry accuracy

Report preparation

Booking management

Room/consultant coordination

Clinic scheduling

Education

NVQ Level 2 in Business and Administration or equivalent

Tools

Booking system experience

Job description

Head Office

Bookings Administrator

Bookings Administrator

Hereford Hospital | Permanent | Part-Time

Salary £25,038 per annum pro rata

30 hours per week (10:00 - 18:00)

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Hereford Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.

• Ensure complex administration and support, meets the required standards and timescales

• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.

• To prepare standard and adhoc reports as required and required by the department

• Handle appointments bookings and changes

• Co-ordinate availability of rooms and consultants

• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

Join Nuffield Health and create the future you want, today.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.