Patient Access & Appointment Coordinator

Bolton NHS Foundation Trust; Bolton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Booking Clerk to join the Access, Booking & Choice Team. You will manage patient appointments, maintain records, and provide a professional service to patients, GPs and clinicians.

The role supports outpatient and inpatient booking across a 7-day service with core hours 8am–6pm. Flexibility for evenings/weekends and colleague cover is required to maintain service continuity.

Qualifications

• Strong administrative skills and accuracy in data entry.
• Ability to work in a busy, fast-paced environment while delivering patient-focused service.
• Good telephone and front-desk manner when dealing with patients and clinicians.

Responsibilities

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional manner.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support efficient utilisation of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams regarding appointment changes and scheduling.
• Maintain confidentiality and comply with data protection requirements.
• Support service performance targets and patient access standards.
• Escalate booking issues as appropriate.
• Provide general administrative support to the department.

Skills

Excellent communication skills

Organised and customer-focused

Flexibility incl. evenings/weekends

Job description

Bolton NHS Foundation Trust is seeking a Booking Clerk to join the Access, Booking & Choice Team. You will manage patient appointments, maintain records, and provide a professional service to patients, GPs and clinicians.

The role supports outpatient and inpatient booking across a 7-day service with core hours 8am–6pm. Flexibility for evenings/weekends and colleague cover is required to maintain service continuity.