Patient Access & Appointment Coordinator

Bolton NHS Foundation Trust; Bolton; On-site; GBP 26,000 - 27,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a motivated Booking Clerk to support the Access, Booking & Choice Team in Bolton. The role involves managing outpatient and inpatient bookings, processing referrals and maintaining accurate patient records.

You will work across 7 days with core hours 8am–6pm, with flexibility to cover colleagues during absences and annual leave to ensure a high standard of patient care.

Qualifications

• Organised and customer-focused
• Excellent communication skills
• Ability to work flexibly to meet service needs

Responsibilities

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional and courteous manner.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support the effective utilisation of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams regarding appointment changes and clinic scheduling.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support the achievement of service performance standards and patient access targets.
• Escalate booking issues, capacity concerns or patient queries as appropriate.

Job description

Bolton NHS Foundation Trust is seeking a motivated Booking Clerk to support the Access, Booking & Choice Team in Bolton. The role involves managing outpatient and inpatient bookings, processing referrals and maintaining accurate patient records.

You will work across 7 days with core hours 8am–6pm, with flexibility to cover colleagues during absences and annual leave to ensure a high standard of patient care.