Administration/Clerical Support Officer

Lancashire Teaching Hospitals; Rishton; On-site; GBP 24,000 - 29,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Trust is seeking a proactive Booking Services Therapies Admin Team member to support outpatient pathways and maintain high standards of patient care.

You will liaise with clinical and outpatient staff, manage clinic letters, and help the Trust meet national access targets. The role offers opportunities for development within a supportive NHS environment and a busy, rewarding workload.

Qualifications

• GCSE Maths and English at grade C/4 or above.
• Experience working in a team and under pressure.
• Understanding NHS performance targets.

Responsibilities

• Develop and maintain excellent communication with patients and colleagues.
• Deliver a booking system that maximises capacity and helps meet national targets.
• Ensure appointments are offered in line with policies and procedures.
• Demonstrate strong planning and organisational skills.
• Support cross-cover and maintain team cohesion.
• Promote Health & Safety for staff and visitors.
• Pursue own professional development.

Skills

Communication

Teamwork

Organisation

Under pressure

Education

GCSE Maths

GCSE English

Job description

Job overview

We are looking for a proactive and motivated individual who enjoys working in a challenging and busy environment as we look to expand our Booking Services Team at Lancashire Teaching Hospitals NHS Trust.

These are challenging yet exciting, times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence.

What won’t change, however, is our vision to always provide excellent care with compassion to our communities. Our ambition, success, identity and values remain so important in recruiting and retaining the best staff as well as developing and delivering excellent services.

Working within the main booking team the Booking Services Therapies Admin Team will work closely with patients, speciality teams and other key stakeholders to ensure patients are moved swiftly through their outpatient pathways whist ensuring adherence to national waiting time standards and best practice.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Main duties of the job

To provide an efficient and high quality Booking Services Therapies Admin Team for patients on a outpatient pathway to meet the requirements of the clinical specialities and to support the Divisions and Trust in achieving its key access targets. You will be expected to liaise with clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance, and deserves financial security for when you are ready to retire; we also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team. With us, the sky truly is the limit!

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. What ever the role, you help to look after 370,000 people in our local area and give specialised care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving & delivering outstanding healthcare across our local towns.

We have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be really proud of.

Detailed job description and main responsibilities

Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.

Duties will include, but not be limited to:

• To develop and maintain excellent communication and relationships with patients, GP’s, and colleagues across the Trust
• To deliver a booking system that maximises capacity and ensures the Trust can deliver on national cancer access targets.
• To ensure appointments are offered to patients in line with policies and procedures
• Demonstrate exceptional planning and organisational skills
• To develop and maintain a strong team ethic, with the ability to support colleagues and provide cross cover when necessary
• Shared responsibility for Health & Safety promoting a safe environment for staff and visitors.
• Take responsibility for your own personal development

Person specification

Qualifications

Essential criteria

• GCSE or equivalent grade c or grade 4 above in Maths and English

Desirable criteria

• ECDL or equivalent

Knowledge & Experience

Essential criteria

• Experience of working as part of a team and using initiative
• Experience of working under pressure and managing a large workload
• Understanding of NHS performance targets

Desirable criteria

• Previous NHS experience
• Experience of waiting list management
• Knowledge of Core Therapies Services