Booking Clerk | Bolton NHS Foundation Trust

Bolton NHS Foundation Trust; Bolton; On-site; GBP 26,000 - 27,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a motivated Booking Clerk to support the Access, Booking & Choice Team in Bolton. The role involves managing outpatient and inpatient bookings, processing referrals and maintaining accurate patient records.

You will work across 7 days with core hours 8am–6pm, with flexibility to cover colleagues during absences and annual leave to ensure a high standard of patient care.

Qualifications

• Organised and customer-focused
• Excellent communication skills
• Ability to work flexibly to meet service needs

Responsibilities

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional and courteous manner.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support the effective utilisation of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams regarding appointment changes and clinic scheduling.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support the achievement of service performance standards and patient access targets.
• Escalate booking issues, capacity concerns or patient queries as appropriate.

Job description

Booking Clerk | Bolton NHS Foundation Trust

Company: Bolton NHS Foundation Trust Salary: £25,760 - £27,476 per annum (pro rata) Hours: Full-time Location: Bolton, BL4 0JR Job type: Permanent Posting date: 23 Oct 2026 Closing date: 22 Nov 2026

Summary

Are you an organised and customer-focused individual with excellent communication skills? We are looking for a motivated Booking Clerk to join our busy Access, Booking & Choice Team.

As a Booking Clerk, you will play a vital role in supporting patient care by managing appointments, maintaining accurate records, and ensuring patients receive an efficient and professional service. You will work closely with clinical teams, patients, GPs, and other healthcare professionals to coordinate appointments and support the smooth running of services.

The department is the central hub for outpatient and inpatient booking, and operates over 7 days a week, core hours 8am – 6pm. Applicants should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and is committed to delivering outstanding patient care.

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional and courteous manner.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support the effective utilisation of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams regarding appointment changes and clinic scheduling.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support the achievement of service performance standards and patient access targets.
• Escalate booking issues, capacity concerns or patient queries as appropriate.
• Provide general administrative support to the department as required.

You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.

We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

• Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services
• Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
• Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
• Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust’s Access Policy.

This advert closes on Friday 30 Oct 2026

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