Booking Clerk

Bolton NHS Foundation Trust; Bolton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Booking Clerk to join the Access, Booking & Choice Team. You will manage patient appointments, maintain records, and provide a professional service to patients, GPs and clinicians.

The role supports outpatient and inpatient booking across a 7-day service with core hours 8am–6pm. Flexibility for evenings/weekends and colleague cover is required to maintain service continuity.

Qualifications

• Strong administrative skills and accuracy in data entry.
• Ability to work in a busy, fast-paced environment while delivering patient-focused service.
• Good telephone and front-desk manner when dealing with patients and clinicians.

Responsibilities

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional manner.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support efficient utilisation of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams regarding appointment changes and scheduling.
• Maintain confidentiality and comply with data protection requirements.
• Support service performance targets and patient access standards.
• Escalate booking issues as appropriate.
• Provide general administrative support to the department.

Skills

Excellent communication skills

Organised and customer-focused

Flexibility incl. evenings/weekends

Job description

Are you an organised and customer-focused individual with excellent communication skills? We are looking for a motivated Booking Clerk to join our busy Access, Booking & Choice Team.

As a Booking Clerk, you will play a vital role in supporting patient care by managing appointments, maintaining accurate records, and ensuring patients receive an efficient and professional service. You will work closely with clinical teams, patients, GPs, and other healthcare professionals to coordinate appointments and support the smooth running of services.

The department is the central hub for outpatient and inpatient booking, and operates over 7 days a week, core hours 8am – 6pm. Applicants should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and is committed to delivering outstanding patient care.

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional and courteous manner.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support the effective utilisation of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams regarding appointment changes and clinic scheduling.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support the achievement of service performance standards and patient access targets.
• Escalate booking issues, capacity concerns or patient queries as appropriate.
• Provide general administrative support to the department as required.

You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave.

We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

For further details / informal visits contact: Name: Luke Haliday Job title: Access, Booking & Choice Manager Email address: [e-mail] Telephone number: 01204 390390 Extension 141745