Bodyshop Advisor: Customer Liaison & Progression

Lookers Motor Group Limited; Blackburn; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Eyecare vouchers

Discounted gym memberships

Job summary

A leading automotive retailer is seeking a Bodyshop Advisor to provide exceptional customer service by handling inquiries and scheduling appointments. You will be responsible for communicating with customers about repair progress and upselling services. Previous experience is preferred, along with a customer-focused attitude. The role offers competitive compensation, career progression, and a comprehensive benefits package, including generous annual leave and health and wellness support.

Qualifications

• Previous experience in a customer-facing role is required.
• Experience in the motors trade or bodyshop is desirable.
• Full driving licence with a good driving record.

Responsibilities

• Provide regular communication to customers regarding repairs.
• Keep the Lookers database up to date.
• Manage customer problems and complaints.

Skills

Customer service focus

Communication skills

Problem-solving

Job description

A leading automotive retailer is seeking a Bodyshop Advisor to provide exceptional customer service by handling inquiries and scheduling appointments. You will be responsible for communicating with customers about repair progress and upselling services. Previous experience is preferred, along with a customer-focused attitude. The role offers competitive compensation, career progression, and a comprehensive benefits package, including generous annual leave and health and wellness support.