Bodyshop Advisor | Customer Care & Growth Path

Citygate Automotive Limited; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

In-house training academy

Staff discounts on parts and services

Pension and life assurance

Employee assistance programme

Cycle to work scheme

Wellbeing portal

Internal progression opportunities

Job summary

Citygate Automotive Limited is seeking a Customer-focused Bodyshop Advisor to join our busy Paint & Body team on site in the United Kingdom. You will be the main contact for customers, guiding them from initial enquiry through handover, while spotting damage opportunities and helping to drive Bodyshop growth.

You’ll greet customers, manage communications, prepare estimates, and coordinate with insurers and internal teams to ensure smooth workflow and timely updates.

Qualifications

• Experience delivering first-class customer service in a Bodyshop or Aftersales role.
• Ability to communicate clearly and manage customer expectations.
• Strong relationship-building and proactive communication skills.

Responsibilities

• Act as main point of contact for customers during vehicle repair process.
• Greet customers professionally and manage communications clearly.
• Identify vehicle damage with Service customers and offer Bodyshop estimates.
• Follow up on estimate requests to maximise conversion to bookings.
• Open, manage, and close job cards according to procedures.
• Liaise with insurers, assessors, and warranty providers for authorisation.
• Keep customers updated on progress, costs, and completion dates.
• Support Bodyshop Manager in achieving targets for labour, paint, and parts sales.
• Collaborate with Technicians, Parts and Service to ensure smooth workflow.
• Deliver outstanding customer satisfaction and ensure quality repairs.

Skills

Customer service

Communication

Relationship building

Organisation

Sales awareness

Tools

Audatex

Job description

Citygate Automotive Limited is seeking a Customer-focused Bodyshop Advisor to join our busy Paint & Body team on site in the United Kingdom. You will be the main contact for customers, guiding them from initial enquiry through handover, while spotting damage opportunities and helping to drive Bodyshop growth.

You’ll greet customers, manage communications, prepare estimates, and coordinate with insurers and internal teams to ensure smooth workflow and timely updates.