Vehicle Bodyshop Advisor/administrator

Confidential; England; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Canteen

Free parking

On-site parking

Sick pay

Résumé du poste

Confidential Bodyshop in the United Kingdom is seeking a proactive Bodyshop Advisor/Administrator to manage the administrative workflow of our accident repair center, acting as the main liaison between customers, insurers, and technicians.

You will schedule repairs, create job cards, handle enquiries, and update management systems to ensure efficient, profitable operations while maintaining high customer service standards.

Qualifications

• Experience in a vehicle bodyshop or service department.
• Strong communication and organizational skills.
• Proficiency with computer systems and software.

Responsabilités

• Greet customers and manage bookings, updating them on progress.
• Prepare, process and file repair job cards and invoices.
• Coordinate repair timelines with technicians to maximise efficiency.
• Liaise with parts department to order necessary components.
• Communicate with insurance companies to authorise repairs and manage costs.

Connaissances

Customer service

Communication

Organization

Scheduling

Outils

Computer systems

Description du poste

Job description:

A Bodyshop Advisor/Administrator will manage the administrative workflow of an accident repair center, acting as the primary link between customers, insurance companies, and technicians. Key duties include scheduling repairs, producing job cards, handling customer enquiries, and updating management systems to ensure efficient, profitable operations.

Key Responsibilities

• Customer Service: Greeting customers, managing bookings, and updating them on repair progress.
• Administration: Preparing, processing, and filing repair job cards and invoices.
• Workshop Scheduling: Coordinating repair timelines with technicians to maximize efficiency.
• Parts Administration: Liaising with the parts department to order and receive parts required for repairs.
• Claims Management: Communicating with insurance companies to authorize repairs and manage repair costs.

Skills and Experience will be gained in the following:

• Experience: Experience in a vehicle bodyshop, service department and customer service role
• Skills: Excellent communication, customer service, and organization skills.
• Systems: Proficiency in computer systems.
• Knowledge: Understanding of vehicle accident repair processes and insurance procedures

Job Types: Full-time, Permanent

Benefits

• Canteen
• Free parking
• On-site parking
• Sick pay