Bodyshop Advisor

Perfect Placement UK Ltd; Fareham; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Training and development opportunities

Overtime on Saturdays

Supportive and professional team

Customer relations development

Parts administration experience

Job summary

Perfect Placement UK Ltd seeks an experienced Bodyshop Advisor for a reputable accident repair centre in Fareham, Hampshire. You will greet customers, handle enquiries, and assist with payments and parts administration in a busy environment.

Applicants should have proven automotive customer service experience, strong communication skills, and familiarity with Autoflow. This on-site role offers training, development, and a professional team.

Qualifications

• Proven experience in a Customer Bodyshop Advisor role within an accident repair or automotive setting.
• Knowledge of Autoflow system preferred.
• Excellent communication and organisational skills.

Responsibilities

• Meet and greet customers professionally at the front desk
• Answer incoming calls, pass messages, and direct enquiries appropriately
• Inform customers about payment requirements and process card and cash transactions
• Assist with parts administration and general office duties
• Familiarise with company management systems and complete courtesy car handovers
• Provide exceptional customer service in a fast-paced environment
• Maintain a professional appearance and positive attitude
• Support operational processes within the accident repair centre

Skills

Customer service

Automotive experience

Communication

Organisational skills

Tools

Autoflow system

Job description

Our client, a reputable accident repair centre in Fareham, Hampshire, is seeking an experienced Bodyshop Advisor to join their busy team. This is an excellent opportunity for a motivated automotive professional to advance their career within a well-established environment that values customer service and operational efficiency.

Benefits for the successful Bodyshop Advisor:

• Competitive basic salary of £29,567 per year
• On-target earnings of up to £35,000 including bonuses
• Monday to Friday working hours from 08:00 to 17:30
• Optional overtime on Saturdays
• Training and development opportunities
• Supportive and professional team environment
• Opportunity to develop customer relations and administrative skills
• Potential to utilise Autoflow knowledge and parts administration experience

Duties of the Bodyshop Advisor:

• Meet and greet customers professionally at the front desk
• Answer incoming calls, pass messages, and direct enquiries appropriately
• Inform customers about payment requirements and process card and cash transactions
• Assist with parts administration and general office duties
• Familiarise with company management systems and complete courtesy car handovers
• Provide exceptional customer service in a fast-paced environment
• Maintain a professional appearance and positive attitude
• Support operational processes within the accident repair centre

Requirements of the Bodyshop Advisor:

• Proven experience as a Customer Bodyshop Advisor similar role within an accident repair or automotive environment
• Knowledge of Autoflow system preferred
• Excellent communication and organisational skills
• Confident with computer systems and administration tasks
• Ability to work effectively under pressure in a busy environment
• Friendly, helpful, and proactive attitude
• Strong customer service skills and organisational ability