Vehicle Bodyshop Advisor/Administrator

Gardiner Motors Ltd; Wellingborough; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Canteen

Free parking

On-site parking

Sick pay

Job summary

Gardiner Motors Ltd is looking for a Bodyshop Advisor/Administrator to streamline the administrative workflow at our accident repair centre in the UK. You will be the main link between customers, insurance companies and technicians, scheduling repairs, creating job cards and handling enquiries.

Key duties include updating management systems, processing invoices, coordinating with the parts department and managing repair costs with insurers.

Qualifications

• Experience in a vehicle bodyshop, service department or customer service role.
• Excellent communication, customer service and organizational skills.
• Proficient with computer systems and basic administration.

Responsibilities

• Greeting customers and managing bookings for repairs.
• Preparing and filing repair job cards and invoices.
• Coordinating repair timelines with technicians to maximise efficiency.
• Liaising with insurance companies to authorize repairs and manage costs.

Skills

Customer service

Communication

Organization

Computer skills

Job description

Job Description

A Bodyshop Advisor/Administrator will manage the administrative workflow of an accident repair centre, acting as the primary link between customers, insurance companies, and technicians. Key duties include scheduling repairs, producing job cards, handling customer enquiries, and updating management systems to ensure efficient, profitable operations.

Key Responsibilities

• Customer Service: Greeting customers, managing bookings, and updating them on repair progress.
• Administration: Preparing, processing, and filing repair job cards and invoices.
• Workshop Scheduling: Coordinating repair timelines with technicians to maximize efficiency.
• Parts Administration: Liaising with the parts department to order and receive parts required for repairs.
• Claims Management: Communicating with insurance companies to authorize repairs and manage repair costs.

Skills and Experience will be gained in the following

• Experience: Experience in a vehicle bodyshop, service department and customer service role
• Skills: Excellent communication, customer service, and organization skills.
• Systems: Proficiency in computer systems.
• Knowledge: Understanding of vehicle accident repair processes and insurance procedures

Job Types: Full-time, Permanent

Benefits

• Canteen
• Free parking
• On-site parking
• Sick pay