Bodyshop Advisor

Citygate Automotive Limited; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

In-house training academy

Staff discounts on parts and services

Pension and life assurance

Employee assistance programme

Cycle to work scheme

Wellbeing portal

Internal progression opportunities

Job summary

Citygate Automotive Limited is seeking a Customer-focused Bodyshop Advisor to join our busy Paint & Body team on site in the United Kingdom. You will be the main contact for customers, guiding them from initial enquiry through handover, while spotting damage opportunities and helping to drive Bodyshop growth.

You’ll greet customers, manage communications, prepare estimates, and coordinate with insurers and internal teams to ensure smooth workflow and timely updates.

Qualifications

• Experience delivering first-class customer service in a Bodyshop or Aftersales role.
• Ability to communicate clearly and manage customer expectations.
• Strong relationship-building and proactive communication skills.

Responsibilities

• Act as main point of contact for customers during vehicle repair process.
• Greet customers professionally and manage communications clearly.
• Identify vehicle damage with Service customers and offer Bodyshop estimates.
• Follow up on estimate requests to maximise conversion to bookings.
• Open, manage, and close job cards according to procedures.
• Liaise with insurers, assessors, and warranty providers for authorisation.
• Keep customers updated on progress, costs, and completion dates.
• Support Bodyshop Manager in achieving targets for labour, paint, and parts sales.
• Collaborate with Technicians, Parts and Service to ensure smooth workflow.
• Deliver outstanding customer satisfaction and ensure quality repairs.

Skills

Customer service

Communication

Relationship building

Organisation

Sales awareness

Tools

Audatex

Job description

Role overview

We're looking for a customer focused Bodyshop Advisor to join our busy Paint & Body team.
This is a key front of house role, responsible for providing exceptional service to customers throughout their repair journey, from initial enquiry to vehicle handover.
You'll also play an important part in identifying new business opportunities by speaking with Service customers, spotting potential vehicle damage, and offering repair estimates to help drive Bodyshop growth.

If you enjoy working in a fast-paced environment, building great relationships, and delivering excellent results, this could be the perfect opportunity for you.

Key responsibilities

As a Bodyshop Advisor your key responsibilities will be:

• Act as the main point of contact for customers during the vehicle repair process.
• Greet customers professionally and manage all communications clearly and courteously.
• Proactively engage with Service customers to identify vehicle damage and offer Bodyshop estimates.
• Follow up on all estimate requests to maximise conversion into repair bookings.
• Open, manage, and close job cards accurately in line with company procedures.
• Liaise with insurers, assessors, and warranty providers to obtain repair authorisation.
• Keep customers updated on progress, costs, and expected completion dates.
• Support the Bodyshop Manager in achieving departmental targets for labour, paint, and parts sales.
• Work closely with Technicians, Parts, and Service teams to ensure a smooth workflow.
• Deliver outstanding customer satisfaction and ensure every vehicle leaves repaired to the highest standard.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

The successful candidate will be a professional who takes pride in delivering first-class customer service. Confident and approachable, you'll bring proven experience in a similar Bodyshop or Aftersales role, with the ability to build strong relationships and ensure every customer receives an exceptional experience. You'll be well organised, accurate, and proactive; comfortable managing multiple tasks and always focused on providing clear communication and timely updates. Experience within a franchised dealership or manufacturer approved repairer would be ideal, along with knowledge of estimating systems such as Audatex, but most importantly you'll have a positive attitude and a genuine passion for helping customers.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.