Bodyshop Advisor – Customer-Focused Claims & Scheduling

Sytner Group; West Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Maternity/Paternity/Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day paid voluntary/community work

Job summary

Sytner Group is seeking a Bodyshop Advisor for the BMW Solihull site. This full-time role runs 8am-6pm, Monday to Friday, supporting the Bodyshop team to delight customers and improve productivity and efficiency. You will handle internal and external customer interactions, with familiarity of Audatex and VDA accreditation beneficial.

Join a dealership network offering a generous benefits package and opportunities for career development in a customer-focused environment.

Qualifications

• Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry.
• This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation.
• You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Responsibilities

• Support the Bodyshop Team to drive productivity and efficiency.
• Deal with customers both internal and external.
• Handle and liaise on insurance claims where appropriate.

Job description

Sytner Group is seeking a Bodyshop Advisor for the BMW Solihull site. This full-time role runs 8am-6pm, Monday to Friday, supporting the Bodyshop team to delight customers and improve productivity and efficiency. You will handle internal and external customer interactions, with familiarity of Audatex and VDA accreditation beneficial.

Join a dealership network offering a generous benefits package and opportunities for career development in a customer-focused environment.