Bmw Bodyshop Advisor

Sytner Group; Coventry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity/Paternity pay

Career development

Long service award

Car discounts

High street discounts

Gym membership discounts

Cycle to work

Volunteer day

Job summary

Sytner Group is seeking a Bodyshop Advisor at BMW Solihull to join a proactive team dedicated to delighting customers and getting it right first time. You will support the Bodyshop to drive productivity and efficiency, handling internal and external customer interactions.

The role requires experience in Bodyshop and insurance claims, familiarity with Audatex and VDA accreditation, and excellent communication with a strong telephone manner.

Qualifications

• Experience in Bodyshop and Insurance claims is ideal.
• Sales focused role requiring a people orientated approach.
• Familiar with Audatex operations and VDA accreditation.
• Excellent communication skills and a good telephone manner.

Responsibilities

• Support the Bodyshop team to drive productivity and efficiency.
• Handle internal and external customer enquiries and authorisations over the phone.
• Contribute to delivering right-first-time service for customers.

Skills

Customer service

Telephone manner

Communication skills

People oriented

Tools

Audatex

Job description

About the role

An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor.

You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external.

Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean.

About you

Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry.

This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation.

You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.