BMW Bodyshop Advisor

Sytner Group; Blossomfield; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity/Adoption pay

Career development

Long service recognition

Car schemes

High street discounts

Gym discounts

Cycle to work

Volunteer day

Job summary

Sytner Group is recruiting for a Bodyshop Advisor at BMW Solihull. In this full-time role you will support the Bodyshop team, delight customers and help drive productivity and first-time right service.

You will handle internal and external customer enquiries and ensure smooth authorisations by telephone. You will be part of a proactive, customer-focused team that values accuracy, collaboration and continuous improvement, with clear development and progression opportunities within a leading

Qualifications

• Experience in a Bodyshop and Insurance claims.
• Sales-oriented role with a strong focus on customer service.
• Good communication and telephone manner.
• Familiar with Audatex operations and VDA accreditation.

Skills

Customer service

Telephone etiquette

Sales focus

Audatex operations

VDA accreditation

Tools

Audatex

Job description

About the role

An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor.

You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external.

Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean.

This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service.

About you

Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry.

This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation.

You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.