Bodyshop Customer Service Advisor

System Recruitment Limited; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Career progression

Job summary

System Recruitment Limited is assisting an award-winning, BSI Accredited accident repair centre in Birmingham to recruit a skilled Customer Service Advisor.

You will manage the end-to-end customer journey in a busy bodyshop, use Autoflow and Audatex for progress, estimates and invoicing, and act as the main liaison with the workshop team. Hours: 8am-4pm Mon-Fri; Saturdays on rota. Tyseley location.

Qualifications

• Audatex and Autoflow experience essential.
• Experience in a high-volume Bodyshop or Accident Repair Centre.
• Strong IT literacy and excellent communication skills.
• Full UK driving licence required.

Responsibilities

• System management: Use Autoflow (BMS) to manage vehicle progress, job cards and internal communication.
• Estimating & invoicing: Assist with or manage repair estimates and invoicing via Audatex.
• Customer liaison: Serve as the first point of contact, providing updates on repair status and handling queries.
• Workflow coordination: Liaise with damage assessors and workshop to secure authorisations and meet deadlines.
• Administration: Manage courtesy car bookings and process payments including insurance excesses.

Skills

IT literacy

Excellent communication

Full UK driving licence

Audatex

Autoflow

Tools

Audatex

Autoflow

Job description

An award-winning BSI Accredited accident repair centre has a vacancy for a skilled Customer Service Advisor to join them at their offices in Birmingham.

Location: Tyseley, Birmingham, B11 2NR

As Bodyshop Customer Service Advisor your role will be to manage the end-to-end customer journey, ensuring every vehicle repair is handled with precision and care.

As Customer Service Advisor it is essential you have bodyshop experience preferably with Autoflow experience.

Key Responsibilities

• System Management: Use Autoflow (BMS) to manage vehicle progress, job cards, and internal communication.
• Estimating & Invoicing: Assist with or manage repair estimates and invoicing via Audatex, ensuring accuracy for both customers and insurance providers.
• Customer Liaison: Act as the first point of contact, providing updates on repair status and handling technical queries professionally.
• Workflow Coordination: Liaise with vehicle damage assessors and the workshop team to secure repair authorisations and meet deadlines.
• Administration: Manage courtesy car bookings and process payments, including insurance excesses.

Requirements

• Software Expertise: Proven experience with Audatex and Autoflow is essential for this role.
• Industry Experience: Previous experience within a high-volume Bodyshop or Accident Repair Centre.
• Skills: Strong IT literacy, excellent communication, and the ability to thrive in a fast-paced environment.
• Licence: A full UK driving licence is required.

Working Hours: 8am - 4pm, Monday to Friday.

Saturdays: on a rota system 8am-11am (Overtime)

Comprehensive benefits: Pension scheme, life insurance, and career progression.