BMW Bodyshop Advisor

Sytner Group; West Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Maternity/Paternity/Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day paid voluntary/community work

Job summary

Sytner Group is seeking a Bodyshop Advisor for the BMW Solihull site. This full-time role runs 8am-6pm, Monday to Friday, supporting the Bodyshop team to delight customers and improve productivity and efficiency. You will handle internal and external customer interactions, with familiarity of Audatex and VDA accreditation beneficial.

Join a dealership network offering a generous benefits package and opportunities for career development in a customer-focused environment.

Qualifications

• Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry.
• This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation.
• You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Responsibilities

• Support the Bodyshop Team to drive productivity and efficiency.
• Deal with customers both internal and external.
• Handle and liaise on insurance claims where appropriate.

Job description

About The Role

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor.

You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external.

Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean.

This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service.

About You

Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry.

This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation.

You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please