Bodyshop Advisor: Customer Experience & Repair Estimates

Citygate Automotive Ltd; High Wycombe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

In-house training academy

Employee discounts

Pension

Wellbeing portal

Career progression opportunities

Job summary

Citygate Automotive Ltd in High Wycombe is seeking a customer-focused Bodyshop Advisor to join our busy Paint & Body team. You will guide customers through their repair journey from initial enquiry to vehicle handover and identify opportunities to grow the Bodyshop business.

You’ll be the main contact for repair progress, greet customers professionally, liaise with insurers and service teams, and help convert estimates into bookings while delivering outstanding service and accurate updates along

Qualifications

• Professional with proven customer service experience in Bodyshop or Aftersales.
• Experience in a franchised dealership or manufacturer approved repairer is ideal.
• Knowledge of Audatex estimating system is advantageous.

Responsibilities

• Act as the main point of contact for customers during the vehicle repair process.
• Greet customers professionally and manage all communications clearly and courteously.
• Proactively engage with Service customers to identify vehicle damage and offer Bodyshop estimates.
• Follow up on all estimate requests to maximise conversion into repair bookings.
• Open, manage, and close job cards accurately in line with company procedures.
• Liaise with insurers, assessors, and warranty providers to obtain repair authorisation.
• Keep customers updated on progress, costs, and expected completion dates.
• Support the Bodyshop Manager in achieving departmental targets for labour, paint, and parts sales.
• Work closely with Technicians, Parts, and Service teams to ensure a smooth workflow.
• Deliver outstanding customer satisfaction and ensure every vehicle leaves repaired to the highest standard.

Skills

Customer service

Communication

Relationship building

Organisational skills

Multitasking

Tools

Audatex

Job description

Citygate Automotive Ltd in High Wycombe is seeking a customer-focused Bodyshop Advisor to join our busy Paint & Body team. You will guide customers through their repair journey from initial enquiry to vehicle handover and identify opportunities to grow the Bodyshop business.

You’ll be the main contact for repair progress, greet customers professionally, liaise with insurers and service teams, and help convert estimates into bookings while delivering outstanding service and accurate updates along