Block Manager

Crux Careers; Grays; On-site; GBP 35,000 - 40,000; Full time

Job summary

A property management company based in Grays is looking for a Block Manager to oversee a portfolio of residential blocks. The successful candidate will manage maintenance tasks, coordinate budgets, and ensure compliance with regulations. A minimum of 12 years in residential property management is required, along with strong communication skills and a customer-focused approach. The position requires a full UK driving licence and access to a vehicle. This is a full-time role.

Qualifications

• Minimum of 12 years experience in residential block or property management.
• Strong understanding of relevant legislation including health and safety and leasehold compliance.
• Full UK driving licence and access to a car is essential.

Responsibilities

• Act as the primary point of contact for freeholders and residents.
• Manage and coordinate maintenance and repair works.
• Oversee planned and reactive maintenance.
• Conduct regular block inspections and produce reports.
• Manage service charge budgets for blocks.
• Assist in major works project administration.
• Ensure all properties comply with regulations.
• Manage supplier and contractor relationships.
• Assist with residents meetings and handle insurance claims.

Skills

Customer-focused approach

Excellent communication

Proficiency in Microsoft Office

Understanding of leasehold compliance

Ability to manage multiple tasks

Tools

Property management software

Job description

Block Manager

Grays Essex

35000 - 40000 base salary

Monday - Friday

Overview

We are seeking a proactive and organised Block Manager with 12 years experience in residential property management to join our team. The successful candidate will be responsible for managing a portfolio of residential blocks ensuring the highest standards of maintenance compliance and customer service are upheld. A full UK driving licence and access to a vehicle are essential as this role involves regular site visits and attendance at meetings across various locations.

Key Responsibilities

• Act as the primary point of contact for freeholders, leaseholders and residents providing professional advice and support on all block management matters.
• Manage and coordinate maintenance and repair works liaising with contractors and the in-house maintenance team to obtain quotes, issue work orders and ensure works are completed to a high standard and within budget.
• Oversee planned and reactive maintenance ensuring all works are completed in a timely and cost-effective manner.
• Conduct regular block inspections to identify maintenance requirements, health and safety risks and compliance issues and produce detailed inspection reports.
• Manage service charge budgets for each block including setting annual budgets, monitoring expenditure and ensuring all costs are properly allocated and recoverable. Review financial reports in collaboration with the accounts team to ensure accuracy and assist with year-end reconciliations.
• Assist in the preparation and administration of Section 20 consultation notices and oversee major works projects ensuring statutory compliance and effective communication with all stakeholders.
• Liaise with surveyors, contractors and consultants as required for major works ensuring projects are delivered on time, within scope and to specification.
• Ensure all properties within your portfolio comply with current health and safety, fire safety and other statutory regulations.
• Maintain accurate records and documentation including contracts, insurance policies, inspection reports and communication logs.
• Manage supplier and contractor relationships ensuring high standards of service, value for money and adherence to company policies.
• Assist with AGMs, EGMs and residents meetings including the preparation of agendas, minutes and follow-up on agreed actions.
• Handle insurance claims and liaise with brokers and loss adjusters where necessary. Oversee parking management including permit allocation and resolution of related queries.
• Proactively identify and escalate risks, disputes or complex issues to your Line Manager in a timely manner.
• Provide exceptional customer service to clients and residents maintaining the company’s reputation for professionalism and responsiveness.

Skills and Experience Required

• Minimum of 12 years experience in residential block or property management.
• Strong understanding of relevant legislation including health and safety and leasehold compliance.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to manage multiple tasks effectively and work both independently and as part of a team.
• Proficient in Microsoft Office and property management software.
• Full UK driving licence and access to a car (essential).

Personal Attributes

• Highly organised and detail oriented.
• Proactive problem-solver with a practical approach.
• Strong commitment to providing exceptional client service.
• Professional, approachable and a strong team player.

Employment Type: Full Time

Vacancy: 1