Billing & Credit Control Administrator

risual Limited; East Midlands; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading technology services company is seeking a Billing & Credit Control Administrator in the East Midlands. This role involves managing overdue debts, processing invoices, and providing excellent customer service. Ideal candidates will have credit control experience, strong problem-solving skills, and proficiency in Excel. The position offers hybrid working and benefits such as private medical insurance and a company pension scheme.

Benefits

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Company Pension Scheme

Discounted Gym Membership

Qualifications

• Must have credit control experience.
• Demonstrated ability to reduce overdue debt.
• Ability to process large quantities of data quickly.

Responsibilities

• Process credit notes and invoices.
• Call and e-mail customers to collect payments.
• Review aged debt report daily to identify overdue debts.

Skills

Credit control experience

Strong problem-solving skills

Excellent communication skills

Strong organizational skills

Proficient in Excel

Tools

SAP software

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Billing & Credit Control Administrator is responsible for the efficient and timely collection of debtor balances across multiple ledgers. You will be expected to provide excellent customer service to both external and internal customers. The candidate should have strong diligence, attention to detail, excellent organisational skills, and the ability to work in a fast-paced environment.

Responsibilities

• Process credit notes and invoices when required
• Upload bank statements onto financial system when required
• Create new customer accounts on financial system
• Request refunds due to customers relating to overpayments made or if credits are showing on account
• When invoices are sent over containing incorrect information (PO numbers) these are amended and resent over to customer.
• Call and e-mail customers to discuss and collect payments
• Review aged debt report on a daily basis to identify overdue debt
• Provide special focus on the collection of all overdue debt and problematic accounts
• Help to facilitate the resolution of customer queries with the appropriate internal staff to ensure payment is received
• Manage credit referencing
• Allocate cash and resolve unidentified cash. Reconciliation of customer accounts
• Send out account statements and further outstanding reminders in line with Company Control Policy
• From time to time this role may require travel to other sites
• Ability to work and manage customer portals
• Ability to arrange direct debits and manage the Direct Debit Portal for your ledgers
• Possibility to undertake projects and ad hoc duties in line with credit control

What will you bring?

• Must have credit control experience
• Demonstrated ability to reduce overdue debt and maintain a tidy ledger.
• A demonstrated ability to process large quantity of data quickly and effectively and to deliver results.
• Excellent IT skills including a high level of proficiency in Excel.
• Experience of SAP software
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and analytical abilities
• A good team player, who can work on their own initiative as well as follow guidance and instructions from senior members of the team
• Self-motivated, resourceful and keen to learn and share knowledge
• Flexible and hardworking approach.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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