Billing Assistant

LJ Recruitment; Willenhall; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing Managed Service Provider is hiring a Billing Assistant to manage monthly billing cycles and support client enquiries. Responsibilities include managing billing processes in systems like Xero and Abillity, resolving client disputes, and ensuring accurate supplier charges. Ideal candidates will possess strong problem-solving, communication, and organisational skills, and familiarity with various billing systems. This full-time position offers 25 days annual leave plus bank holidays, business travel coverage, and hybrid working opportunities.

Benefits

25 days annual leave plus bank holidays

Business travel expenses covered

Regular social events

Full training provided

Optional travel opportunities

Qualifications

• Experience with various billing systems like Abillity and Tekton.
• Proficiency in Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively.

Responsibilities

• Manage monthly billing cycles within various billing systems.
• Support client billing enquiries and resolve disputes.
• Review supplier charges for accuracy.

Skills

Experience with billing systems

Proficiency in Microsoft Office

Strong problem-solving mindset

Excellent organisational skills

Communication skills

Tools

Xero

Abillity

Zoho

CRM systems

Job description

JOB TITLE

Billing Assistant

SUMMARY

Our client is a fast-growing Managed Service Provider specialising in Managed IT Services, Business Communications and Cyber Security Solutions for organisations across the UK and UAE. This position has been created within the Finance Team to strengthen the billing process and support client enquiries across the Billing and Accounts functions.

ROLES & RESPONSIBILITIES

• Managing monthly billing cycles within Xero, Abillity and Tekton billing systems
• Assigning rejects and creating tariffs to ensure accurate billing IDs across all customer accounts
• Supporting client billing enquiries and responding promptly to resolve issues, disputes or invoice changes
• Reviewing supplier charges to ensure cost prices are accurate
• Liaising with suppliers regarding any incorrect charges and ensuring appropriate credits are applied
• Updating Zoho tickets in a timely manner to provide clients with up-to-date responses and completed actions
• Assisting clients with sending Statements of Account and applying Credit Notes within Xero
• Demonstrating the organisation's core values of Attitude, Integrity & Perseverance

REQUIREMENTS

• Experience with Abillity, Cascade, Tekton, Affinity or other billing systems
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems
• Strong problem‑solving mindset
• Excellent organisational and communication skills
• Ability to work both independently and collaboratively
• Full UK driving licence
• Willingness to travel and work from the office as part of a hybrid arrangement
• 40 hours per week
• 25 days annual leave plus bank holidays
• Business travel expenses covered
• Full training provided
• Regular social events
• Optional travel opportunities