Bilingual Dutch/English Customer Advisor – Sales & Support

South West Recruitment Ltd; Portstewart; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Portstewart is looking for a permanent Customer Service Assistant who can speak both Dutch and English. The role involves responding to emails and calls, dealing with customer queries, and delivering excellent service. Candidates should possess strong communication skills, empathy, and a willingness to help customers. The position offers £12.30 per hour along with an uncapped commission structure and various benefits including discounts, a pension scheme, and a fun working culture.

Benefits

50% discount with More bus for monthly and quarterly tickets

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted corporate gym membership

Campaign specific benefits including discounts and incentives

Recommend a friend scheme paid reward of £1000

Qualifications

• Natural ability to communicate and empathise.
• Real willingness to help customers with their challenges.
• Desire to have fun at work.

Responsibilities

• Respond to emails and calls in English and Dutch.
• Handle customer queries and translate replies.
• Provide excellent customer service via various channels.
• Update customer details as needed.

Skills

Fluent in Dutch

Fluent in English

Excellent communication skills

Empathy

Confident and professional manner

Job description

A recruitment agency in Portstewart is looking for a permanent Customer Service Assistant who can speak both Dutch and English. The role involves responding to emails and calls, dealing with customer queries, and delivering excellent service. Candidates should possess strong communication skills, empathy, and a willingness to help customers. The position offers £12.30 per hour along with an uncapped commission structure and various benefits including discounts, a pension scheme, and a fun working culture.