Bilingual Customer Success & Ops Associate (EN/ES)

Tab; Greater London; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Company pension plan

Stock options

30 days vacation + holidays

Flexible working hours

Paid sick & parental leave

Casual dress code

Company laptop

Free snacks

Team events

Job summary

Tab is expanding its team in London and seeks a Customer Success and Operations Associate. You will be the main contact for customers, ensuring they gain value from the platform while keeping day-to-day operations smooth. You’ll handle inbox and calls in English and Spanish, with additional language interest noted.

You’ll onboard users, drive adoption of core features, and work on internal processes and AI-driven improvements to enhance customer experience.

Qualifications

• Experience in customer-facing roles and delivering great service.
• Fluent in English and Spanish; other languages a plus.
• Strong written and verbal communication and organisation skills.
• Interest in improving internal processes and using AI to support operations.

Responsibilities

• Manage inbound customer inquiries across channels and resolve issues.
• Onboard new users and guide them through product features.
• Improve operational workflows with AI and other tools.
• Maintain high levels of customer satisfaction and smooth daily operations.

Skills

Customer-facing experience

Bilingual EN/ES

Strong communication

Organisational skills

Attention to detail

Problem solving

Process mindset

Empathy

Curiosity about AI

Job description

Tab is expanding its team in London and seeks a Customer Success and Operations Associate. You will be the main contact for customers, ensuring they gain value from the platform while keeping day-to-day operations smooth. You’ll handle inbox and calls in English and Spanish, with additional language interest noted.

You’ll onboard users, drive adoption of core features, and work on internal processes and AI-driven improvements to enhance customer experience.