Bilingual Tech Support Specialist I

Playlist; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Job summary

Playlist is seeking a Technical Support Specialist I to be the first friendly voice for customers, delivering solutions and guidance across phone, email, chat, and forums. You will help English and Spanish-speaking users navigate our products and services, providing clear, empathetic support in a fast-paced environment.

You will document interactions, follow knowledge processes, escalate when needed, and work Monday–Friday, 9:30am–6:00pm UK time. RTW in the UK is required.

Qualifications

• 1+ year of customer service or call center experience in a fast-paced environment.
• Fluent in Spanish (required); French or Italian language skills are a plus.
• Strong communicator with clear, empathetic, confident phone and email interactions.
• Curious and solution-focused; able to ask great questions and actively listen.
• Comfortable with web browsers, email platforms, and multitasking across systems.
• Fast learner with a passion for understanding software and translating tech talk into practical solutions.
• Calm under pressure and able to create positive outcomes in high-energy situations.
• Eligible to work in the country the job is advertised (RTW required).

Responsibilities

• Deliver exceptional technical support to our English and Spanish-speaking customers with warmth and clarity.
• Troubleshoot and resolve basic technical product issues to keep the experience smooth.
• Navigate multiple support channels (phone, email, chat) professionally.
• Educate customers on features and services to maximise product value.
• Document customer interactions to ensure a seamless cross-touchpoint experience.
• Follow internal knowledge management processes to provide accurate, trusted solutions.
• Escalate complex issues to ensure the right resolution for every customer.
• Acquire your Level 1 Technical Support Certification and continue growing technical expertise.
• Work Hours: Monday - Friday, 9:30am - 6:00pm UK time.

Skills

Customer service

Spanish language

Communication

Multitasking

Problem solving

Fast learner

Job description

Playlist is seeking a Technical Support Specialist I to be the first friendly voice for customers, delivering solutions and guidance across phone, email, chat, and forums. You will help English and Spanish-speaking users navigate our products and services, providing clear, empathetic support in a fast-paced environment.

You will document interactions, follow knowledge processes, escalate when needed, and work Monday–Friday, 9:30am–6:00pm UK time. RTW in the UK is required.