Bilingual Customer Service Team Lead (EN/ES) - Remote

ImmigrationGPT; United Kingdom; Remote; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Paid training

Work From Home Opportunity

Computer equipment provided

401(k) with company match

Medical, Dental, Vision Insurance

Job summary

Endurance Care Limited is seeking a Customer Service Team Lead - Bilingual (English/Spanish) to lead and coach our remote customer service team. You will monitor quality, drive performance, and support escalations while ensuring adherence to policies and standards.

The role requires strong leadership, hands-on coaching, and the ability to work with cross-functional teams. A bachelor's degree and 3+ years in customer service leadership are expected.

Qualifications

• Fluent in English and Spanish (written and spoken).
• 3+ years in customer service or retention with proven satisfaction.
• 3+ years teaching or mentoring new hires and growth/KPI planning.

Responsibilities

• Provide coaching via live call monitoring, QA feedback, and escalation support.
• Track agent performance against KPIs and retention goals.
• Support recruitment and interview process for Spanish-speaking candidates.

Skills

Bilingual EN/ES

Customer service leadership

KPI tracking

Coaching & mentoring

MS Office proficiency

Education

Bachelor's Degree in Communications or Business Management

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Endurance Care Limited is seeking a Customer Service Team Lead - Bilingual (English/Spanish) to lead and coach our remote customer service team. You will monitor quality, drive performance, and support escalations while ensuring adherence to policies and standards.

The role requires strong leadership, hands-on coaching, and the ability to work with cross-functional teams. A bachelor's degree and 3+ years in customer service leadership are expected.