Bilingual Customer Care Adviser – Spanish & English (Hybrid)

South West Recruitment Ltd; England; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme with Standard Life

Aviva Life Insurance

Eye test vouchers and discounts

Discounted corporate gym membership

Involvement with local charities and +

Campaign-specific benefits, including/

£500 love-to-shop referral reward

Job summary

South West Recruitment Ltd in the United Kingdom is seeking a passionate Spanish & English Speaking – Customer Care Adviser to join a dynamic team representing a prestigious global brand. You will handle customer queries via email and phone with a friendly, professional approach in both Spanish and English.

The role emphasizes delivering excellent service, handling orders, troubleshooting issues, and contributing to process improvements.

Qualifications

• Experience in a fast-paced customer care environment with strong attention to detail.
• Confident and professional telephone manner.
• Passionate about delivering excellent customer service with a friendly personality.
• Self-motivated, proactive, and capable of working independently.
• Strong organizational skills with the ability to manage workload and time effectively.

Responsibilities

• Respond to customer queries promptly and professionally via email and phone.
• Provide advice on products and services, including simple upselling where appropriate.
• Process new customer orders efficiently and accurately.
• Troubleshoot and resolve customer issues effectively.
• Contribute to the development and improvement of processes and ways of working.
• Perform administrative tasks as required.
• Foster a positive and collaborative team environment.

Skills

Bilingual Spanish/English

Customer care

Upselling

Job description

South West Recruitment Ltd in the United Kingdom is seeking a passionate Spanish & English Speaking – Customer Care Adviser to join a dynamic team representing a prestigious global brand. You will handle customer queries via email and phone with a friendly, professional approach in both Spanish and English.

The role emphasizes delivering excellent service, handling orders, troubleshooting issues, and contributing to process improvements.