Bilingual Customer Service Administrator - FR/EN | Hybrid

PDA Search & Selection; Hailsham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discretionary yearly bonus

22 days holiday

Remote day after probation

Job summary

PDA Search & Selection in the United Kingdom is seeking a Customer Service Administrator to join their team in Hailsham, East Sussex. This office-based role supports customers, processes orders and coordinates with sales, warehouse and logistics to ensure smooth operations.

The ideal candidate has 2–3 years in customer service, is fluent in French and English, and is proficient in MS Office. You'll work 8am–4pm, Monday to Friday, with an opportunity for one remote day per week after the

Qualifications

• 2–3 years of customer service experience.
• Fluent in both French and English.
• Strong communication and organisational skills.
• Positive, customer‑focused problem-solving ability.
• Good MS Office skills, esp. Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

Skills

Customer service experience

Bilingual English & French

Communication

Organisational skills

Problem-solving

Tools

Excel

Word

Outlook

Job description

PDA Search & Selection in the United Kingdom is seeking a Customer Service Administrator to join their team in Hailsham, East Sussex. This office-based role supports customers, processes orders and coordinates with sales, warehouse and logistics to ensure smooth operations.

The ideal candidate has 2–3 years in customer service, is fluent in French and English, and is proficient in MS Office. You'll work 8am–4pm, Monday to Friday, with an opportunity for one remote day per week after the