French Customer Service Executive *Hybrid *£27K

Office Angels; Ashford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Office Angels is seeking a French-speaking Customer Service Executive in Ashford for a 12-month fixed term contract. The role is hybrid with on-site parking, Monday to Friday, 7:30am–4pm, and 25 days of annual leave plus bank holidays.

Responsibilities include liaising with France-based customers and suppliers, processing orders, and handling inquiries by phone and email. The ideal candidate is bilingual in French and English, has prior customer service office experience, and is proficient in

Qualifications

• Bi lingual French and English is essential.
• Experience in a customer service office environment.
• Experience processing customer orders.
• Proficient with Microsoft Excel.

Responsibilities

• Liaise with customers and suppliers in France.
• Process customer orders.
• Respond to queries on the telephone and on e-mail.
• Build relationships with customers.
• Update customers about deliveries.
• Handle occasional complaints.

Skills

French & English bilingual

Customer service experience

MS Excel

Order processing

Tools

Microsoft Excel

Job description

We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too.

Job title: French speaking Customer Service Executive

Location: Ashford, Kent

Hybrid: Yes, with free on-site parking for your convenience

Salary: £27,000

Duration: 12 months fixed term contract

Start date: Immediate or our client can wait if you require 4 weeks notice

Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch)

Annual leave: 25 days + Bank holidays

Development opportunities: To grow your skills and career

As a French speaking Customer Service Executive your duties and responsibilities would be to:

• Liaise with customers and suppliers in France
• Process customer orders
• Respond to any queries on the telephone and on e-mail
• Build relationships with customers
• Update customers about deliveries
• Handle occasional complaints

Ideal skills and experience for the position:

• Bi lingual French and English is essential
• Previous experience within a Customer service office environment
• Experience of processing customers orders
• Knowledge of Microsoft applications, especially Excel

If you're enthusiastic to utilise your French skills and you're passionate about Customer service, we would love to hear from you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website