Bilingual French CS & After-Sales Specialist - Hybrid

HR GO Group; Hailsham; Ibrido; GBP 25.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

One remote day per week

Annual bonus

23 days leave

Descrizione del lavoro

HR GO Group is seeking a French-speaking Customer Service & After-Sales Representative in Hailsham, East Sussex. The role combines 75% customer service support and 25% after-sales care, handling inquiries, orders, returns and warranty claims.

You will collaborate with sales, logistics, warehouse and technical teams to deliver excellent service and resolve issues promptly. Office-based with one remote day per week after probation.

Competenze

• Minimum three years' customer service experience.
• Fluent written and spoken French and English; native French preferred.
• Excellent communication, organisation and problem-solving skills.
• Experience managing customer enquiries and resolving complaints.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to multitask and work effectively within a team.

Mansioni

• Respond to customer enquiries by phone and email in French and English.
• Process orders, manage deliveries and maintain accurate customer records.
• Prepare weekly reports for key customer accounts.
• Support promotional campaigns and product launches.
• Handle returns, exchanges, refunds and warranty claims.
• Investigate complaints and follow up to ensure customer satisfaction.
• Liaise with internal teams to resolve customer issues.
• Meet agreed service levels and performance targets.

Conoscenze

French & English bilingual

Communication skills

Organisation skills

Problem-solving

Multitasking

Strumenti

MS Office (Excel, Word, Outlook)

Descrizione del lavoro

HR GO Group is seeking a French-speaking Customer Service & After-Sales Representative in Hailsham, East Sussex. The role combines 75% customer service support and 25% after-sales care, handling inquiries, orders, returns and warranty claims.

You will collaborate with sales, logistics, warehouse and technical teams to deliver excellent service and resolve issues promptly. Office-based with one remote day per week after probation.