Bilingual French/English Customer Service Administrator (Office-Based)

PDA Search & Selection; Hailsham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discretionary yearly bonus

23 days holidays

Job summary

PDA Search & Selection is seeking a Customer Service Administrator to join their team in Hailsham. This full-time, office-based role supports customers, processes orders and collaborates with sales, warehouse and logistics to ensure smooth operations.

The ideal candidate will have 2–3 years in customer service, be fluent in French and English, and possess strong Excel, Word and Outlook skills, with a track record of accuracy and teamwork.

Qualifications

• Ideally 2/3 years' customer service experience.
• Fluent in both French and English.
• Good communication and organisational skills.
• Problem-solving ability with a positive, customer-focused approach.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

Skills

Customer service

French & English

Communication skills

Organisational skills

Problem-solving

Independent worker

Tools

Microsoft Office

Excel

Word

Outlook

Job description

PDA Search & Selection is seeking a Customer Service Administrator to join their team in Hailsham. This full-time, office-based role supports customers, processes orders and collaborates with sales, warehouse and logistics to ensure smooth operations.

The ideal candidate will have 2–3 years in customer service, be fluent in French and English, and possess strong Excel, Word and Outlook skills, with a track record of accuracy and teamwork.