French-Speaking Customer Service & After-Sales Representative

HR GO Group; Hailsham; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

One remote day per week

Annual bonus

23 days leave

Résumé du poste

HR GO Group is seeking a French-speaking Customer Service & After-Sales Representative in Hailsham, East Sussex. The role combines 75% customer service support and 25% after-sales care, handling inquiries, orders, returns and warranty claims.

You will collaborate with sales, logistics, warehouse and technical teams to deliver excellent service and resolve issues promptly. Office-based with one remote day per week after probation.

Qualifications

• Minimum three years' customer service experience.
• Fluent written and spoken French and English; native French preferred.
• Excellent communication, organisation and problem-solving skills.
• Experience managing customer enquiries and resolving complaints.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to multitask and work effectively within a team.

Responsabilités

• Respond to customer enquiries by phone and email in French and English.
• Process orders, manage deliveries and maintain accurate customer records.
• Prepare weekly reports for key customer accounts.
• Support promotional campaigns and product launches.
• Handle returns, exchanges, refunds and warranty claims.
• Investigate complaints and follow up to ensure customer satisfaction.
• Liaise with internal teams to resolve customer issues.
• Meet agreed service levels and performance targets.

Connaissances

French & English bilingual

Communication skills

Organisation skills

Problem-solving

Multitasking

Outils

MS Office (Excel, Word, Outlook)

Description du poste

French-Speaking Customer Service & After-Sales Representative

Job Reference: LJ27102026

Call Centre and Customer Service Hailsham, East Sussex £28000 per annum Permanent

Salary: £28,000 per annum
Location: Hailsham - Office-based, with one day working remotely per week after probation
Working Hours: Monday to Friday, 8:00am-4:00pm
Job Type: Full-time, Permanent
Annual Leave: 23 days plus discretionary annual bonus

About the Role

Our client is looking for a fluent French and English-speaking Customer Service & After-Sales Representative to join their team.

The role is split between 75% customer service support and 25% after-sales care, covering customer enquiries, order processing, reporting, returns, refunds, exchanges and warranty claims.

You will work closely with sales, logistics, warehouse and technical support teams to deliver excellent customer service and ensure enquiries are resolved efficiently.

Key Responsibilities

• Respond to customer enquiries by phone and email in French and English.
• Process orders, manage deliveries and maintain accurate customer records.
• Prepare weekly reports for key customer accounts.
• Support promotional campaigns and product launches.
• Handle returns, exchanges, refunds and warranty claims.
• Investigate complaints and follow up to ensure customer satisfaction.
• Liaise with internal teams to resolve customer issues.
• Meet agreed service levels and performance targets.

Requirements

• Minimum three years' customer service experience.
• Fluent written and spoken French and English; native French or Belgian French speakers preferred.
• Excellent communication, organisation and problem-solving skills.
• Experience managing customer enquiries and resolving complaints.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to multitask and work effectively within a team.

Desirable: Experience with order management, returns and warranty claims.