BI Analyst - Retention Data

Randstad Technologies Recruitment; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a skilled Retention Data BI Analyst for a 12-month contract. You will create automated reporting solutions and dashboards, analyze customer retention data using SQL and BI tools. The role requires strong analytical capabilities and the ability to drive insights for customer loyalty. This position offers competitive day rates and a hybrid working arrangement in London.

Qualifications

• Proven experience as a BI Analyst or similar role.
• Strong ability to analyze large datasets using SQL.
• Experience with BI/reporting tools such as Tableau or Qlik.

Responsibilities

• Build automated reporting solutions focused on customer retention.
• Create dashboards for senior leadership presentations.
• Collaborate with teams to enhance data capture strategies.

Skills

SQL

Data analysis

BI tools (Tableau/Qlik)

Data pipeline maintenance

Statistical analysis (Python/R)

Job description

Overview

Retention Data BI Analyst — 12-month contract — day rate 230-255 (umbrella).

Are you passionate about turning data into insights that drive customer loyalty? We are looking for a skilled BI Analyst on a 12-month contract to work on high-impact projects focused on customer retention. You will transform reporting, build behavioral analytics, and influence decisions across our product ecosystem. Using SQL, Python, and BI tools like Tableau or Qlik, you will uncover actionable insights and drive retention-focused initiatives.

Key Responsibilities

• Build automated, scalable reporting solutions focused on customer retention.
• Create dashboards combining internal and external data sources for senior leadership presentations.
• Collaborate with teams to identify gaps in data capture strategies and implement enhancements.
• Provide actionable insights on key retention metrics.
• Maintain relationships with stakeholders to ensure retention-related data needs are met.

Qualifications

• Proven experience as a BI Analyst or similar role, ideally focused on customer retention.
• Strong ability to analyze and combine large datasets using advanced SQL.
• Experience with BI/reporting tools such as Tableau or Qlik.
• Experience building and maintaining data pipelines.
• Track record of turning data into actionable insights.

Desirable

• Experience with Python or R for statistical analysis.
• Experience in Fintech, particularly with customer churn and loyalty metrics.

About You

• Highly personable team player with a can-do attitude.
• Able to prioritize and manage multiple tasks effectively.
• Passionate about learning and growing your analytical skills.
• Self-starter who proactively finds solutions.
• Detail-oriented with high accuracy in producing results.

Contract: 12 months

Day Rate: 230-255 (umbrella)

Location: London Hybrid 2-3 days in office

Randstad Technologies is acting as an Employment Business in relation to this vacancy.