Benefits Assistant

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A local government agency in Birmingham seeks a motivated Benefits Assistant to provide clerical support related to Council Tax and Housing Benefit claims. This permanent position involves assisting in delivering high-quality services and ensuring compliance with statutory processes. Ideal candidates will have experience in administrative roles, strong communication skills, and a commitment to equality and customer focus. Flexibility and confidentiality are essential in this dynamic work environment.

Responsibilities

• Assist the Processing Team Manager in providing high-quality service.
• Ensure all work is conducted according to law and regulations.
• Provide clerical support for benefit claims for Council Tax and Housing Benefit.

Skills

Experience of working within a clerical/administrative environment

Experience of computer use including data entry

Effective written, organisational & numerical communication skills

A commitment to customer focus

A commitment to equality of opportunity

Ability to produce accurate information

Ability to work in a team environment

Ability to maintain and provide accurate information

To have a flexible approach

Ability to maintain confidentiality at all times

Job description

Benefits Assistant

Permanent

Grade A £24,796 to £26,824

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

An exciting permanent opportunity has arisen for a motivated, outcome driven and dynamic person to join the Benefits Service as a Benefits Assistant.

The post holder will assist the Processing Team Manager in providing a high-quality service which ensures the Council meets its statutory and legal requirements.

The Benefits Assistant will ensure that all work undertaken is in accordance with law, regulations and guidelines and handled as promptly and efficiently as possible.

The successful candidate will provide clerical support and undertake interrogation of computer records including basic updating in a team of staff dealing with benefit claims for Housing Benefit and Council Tax Benefit in accordance with appropriate legislation, office procedures in order to deliver a quality service to claimants and to achieve the appropriate performance indicators.

You will ideally have experience or familiarity in the following:

• Experience of working within a clerical/administrative environment


• Experience of computer use including data entry


• Effective written, organisational & numerical communication skills


• A commitment to customer focus


• A commitment to equality of opportunity


• Ability to produce accurate information


• Ability to work in a team environment


• Ability to maintain and provide accurate information


• To have a flexible approach


• Ability to maintain confidentiality at all times

Your role will encompass day-to-day administration of Council Tax billing and benefits processes, whilst seeking to promote efficiency and continuous improvement.

The successful person will be expected to make a valuable contribution to the effectiveness and continued improvement and success of the service by regularly contributing ideas, suggestions and feedback to the Team Manager and at appropriate meetings or workshops.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact: [e-mail]

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and PersonSpecification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.