Belfast Financial Services Advisor (Hybrid)

TP Group; Belfast City District; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Savings Discounts

Free Online Classes

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend earns bonus

Job summary

TP Group in Belfast City Centre is hiring Financial Services Contact Centre Agents to join a fast-paced customer service team. The role offers 40 hours per week with hours between 07:00 and 23:00, and starts from January 2027. Training and Grad Bay are fully office-based.

Probity checks will be completed, and evidence of the last two years of employment history will be required. There are both full-time and part-time opportunities; part-time positions require full-time training and have fixed

Qualifications

• Experience of working in a customer service environment.
• Excellent organisational and time management skills.
• Ability to manage relationships with customers.

Responsibilities

• Provide proactive and reactive customer service to meet financial arrangements.
• Educate customers on different banking options and help choose suitable services.
• Accurately and compliantly complete processes while ensuring a seamless experience.
• Deliver good customer outcomes and review gaps to mitigate issues.
• Support customers in achieving their financial goals.

Skills

Customer service

Time management

Organisational skills

Communication

Emotional intelligence

Tools

Microsoft Office

Job description

TP Group in Belfast City Centre is hiring Financial Services Contact Centre Agents to join a fast-paced customer service team. The role offers 40 hours per week with hours between 07:00 and 23:00, and starts from January 2027. Training and Grad Bay are fully office-based.

Probity checks will be completed, and evidence of the last two years of employment history will be required. There are both full-time and part-time opportunities; part-time positions require full-time training and have fixed