Hybrid Banking Customer Service Advisor (Part-Time)

Energy Jobline ZR; Belfast City District; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Perks at Work

Help@Hand

Cycle to Work Scheme

Eyecare voucher

Holiday Purchase Scheme

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend

Wellbeing Webinars

Job summary

Energy Jobline ZR in Belfast City Centre is seeking a part‑time Customer Service Advisor to join a friendly, achievement‑driven team. This hybrid role offers 20 hours per week with two in‑office days and comprehensive training through Grad Bay.

You will handle first‑line inquiries, guide customers through banking options, and ensure compliant, high‑quality service. Strong communication and organisational skills are essential.

Qualifications

• Experience in customer service environment.
• Ability to manage customer relationships and banking processes.
• Comfort with regulatory requirements and compliant procedures.

Responsibilities

• Provide outstanding customer service at first point of contact.
• Educate customers on banking options and services.
• Complete processes compliantly and ensure a positive experience.
• Resolve complaints quickly and restore customer relationships.
• Manage diary and balance proactive conversations with planned meetings.

Skills

Customer service

Communication skills

Time management

Organisational skills

Regulatory knowledge

Tools

Microsoft Office

Job description

Energy Jobline ZR in Belfast City Centre is seeking a part‑time Customer Service Advisor to join a friendly, achievement‑driven team. This hybrid role offers 20 hours per week with two in‑office days and comprehensive training through Grad Bay.

You will handle first‑line inquiries, guide customers through banking options, and ensure compliant, high‑quality service. Strong communication and organisational skills are essential.