Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent; Belfast; On-site; GBP 23,580 - 28,820; Full time

Benefits offered by this job

Savings Discounts

Free Online Classes

Wellbeing Resources

Cycle to Work Scheme

Eyecare voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend bonus up to £1,200

Monthly Wellbeing Webinars

Job summary

A financial services company in Belfast is hiring a Customer Service Advisor to join their team. This role involves providing exceptional customer service, educating clients on banking options, and resolving any inquiries effectively. Candidates should have customer service experience, excellent communication skills, and technology competencies. The position offers a salary of £26,200 annually and various employee benefits, including a pension scheme and wellbeing resources.

Qualifications

• Ability to manage customer relationships effectively.
• Experience working in a regulatory environment.

Responsibilities

• Provide outstanding customer service and help achieve organizational goals.
• Educate customers on banking options and help them choose the best options.
• Resolve complaints and ensure customer satisfaction.

Skills

Experience in customer service

Excellent communication skills

Strong technology skills

Customer-focused attitude

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor - Natwest/Ulsterbank Belfast at TieTalent. Belfast City Centre, Northern Ireland, United Kingdom.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and savings. We’re hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.

Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and mitigating gaps to ensure good outcomes
• Conduct financial reviews with customers and provide accurate information to help them make informed decisions on financial products and services
• Manage your diary, balance proactive conversations with planned customer meetings, and maintain relationships within your department
• Resolve complaints and errors quickly and restore the relationship with the customer
• Ensure each customer interaction leaves the customer satisfied that their needs have been met

What You'll Do

• Deliver excellent service to customers, keeping their needs and financial goals in mind
• Educate customers on banking options and help them choose the best options for their needs
• Complete processes and procedures in a detail-oriented, compliant manner to provide a seamless experience

Skills & Requirements

• Experience in a customer service environment and ability to manage customer relationships
• Excellent communication skills, both verbal and written
• Background of working within a regulatory environment
• Strong technology skills and ability to use Microsoft Office
• Customer-focused attitude

Details

• Salary: £26,200 annual
• Location: Natwest. Belfast City Centre
• Shifts: Full-time, 40 hours per week, hours between 07:00 and 23:00
• Start date: Various through Aug/Sept 2025
• Probity requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years employment history and last 5 years address history

Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Wellbeing Resources / Access to GP’s, Mental Health Support, Financial & Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – support for your TP journey

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications claiming to be from Teleperformance, disregard and report the incident. Your security is our priority.

Please note: only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but not the language requirement, we may still try to find other suitable roles, but this may not be possible.

Location-based notes: Belfast, Holywood, Carryduff, Dundonald, Lisburn, Newtownards, Ballyclare, Comber and other nearby areas have listed postings.