Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent; Dundonald; On-site; GBP 23,580 - 28,820; Full time

Benefits offered by this job

Savings Discounts

Free Online Classes

Wellbeing resources

Financial, Legal and Mental Health support

Cycle to Work

Eyecare

Holiday Purchase Scheme

Pension

Refer-A-Friend rewards

Wellbeing webinars

Job summary

A recruitment agency is seeking a Customer Service Advisor in Belfast. This permanent role involves providing excellent customer service and helping customers choose banking options. Candidates should have experience in a customer service environment and strong communication skills. The position offers various shifts and competitive pay.

Qualifications

• Experience in a customer service environment with relationship management.
• Strong organizational and time management skills.
• Good technology skills with Microsoft Office.

Responsibilities

• Provide outstanding customer service and help the organisation achieve its goals.
• Educate customers on banking options and assist in selecting the best ones.
• Deliver good customer outcomes.

Skills

Customer service experience

Strong organizational skills

Excellent verbal and written communication

Tech skills with Microsoft Office

Job description

Customer Service Advisor - Natwest/Ulsterbank Belfast

TieTalent Dundonald, Northern Ireland, United Kingdom

Overview

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Details

• Salary: £26,200 annual
• Location: Natwest, Belfast City Centre
• Start date: Various through Aug/Sept 2025
• Shifts: Full time, 40 hours per week, between 07:00 and 23:00
• Probity requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years employment history and last 5 years address history

Key Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
• Educate customers on the different ways to bank and support them in choosing the right service options
• Accurately and compliantly complete processes and procedures, delivering a seamless and positive customer experience
• Take actions to deliver good customer outcomes, reviewing and mitigating gaps to ensure satisfactory service
• Conduct financial reviews with customers and provide accurate information to help them make informed decisions
• Manage diaries and balance proactive conversations with planned customer meetings
• Maintain relationships with colleagues and resolve complaints promptly to restore customer trust

What You'll Do

• Deliver excellent service with the customer’s needs and financial goals in mind
• Educate customers on banking options and assist in selecting the best ones
• Complete processes accurately and compliantly to provide a seamless experience

Skills & Requirements

• Experience in a customer service environment with relationship management
• Strong organisational and time management skills to meet performance measures
• Excellent verbal and written communication
• Experience in a regulatory environment
• Good technology skills with Microsoft Office
• Customer-focused attitude

Benefits & Perks

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Wellbeing resources / Financial, Legal and Mental Health support
• Cycle to Work, Eyecare, Holiday Purchase Scheme, Pension
• Refer-A-Friend rewards; Wellbeing webinars; Employee experience support

Disclaimers

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