Bar work / Barista- Lakeside Cafe, Keswick

Baxterstorey; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Plymouth is seeking a Barista to deliver outstanding coffee and customer service. The role requires excellent communication skills, a passion for coffee, and the ability to work in a team. The successful candidate will prepare beverages, maintain cleanliness, and ensure customer satisfaction. This position offers benefits including holidays, training opportunities, and a supportive work environment.

Benefits

28 Days holiday including bank holidays

Free meals on shift

Bespoke training and development opportunities

Access to employee assistance programme

Qualifications

• Previous experience in a similar role, especially in food service, preferred.
• Some knowledge of food safety and sanitation practices.

Responsibilities

• Prepare and serve coffee beverages and other drinks.
• Maintain cleanliness and organization of workspace.
• Monitor stock levels and restock supplies.
• Provide exceptional customer service and resolve issues.

Skills

Friendly, outgoing personality

Great work ethic

Good listening & verbal communication skills

Passion for customer service

Ability to adapt to challenges

Job description

Responsibilities

• Delight our customers by greeting them in a friendly and professional manner
• Efficiently prepare and serve a variety of coffee beverages, teas, and other drinks using the correct methods, equipment and to our standards
• Share the story of our menu, and provide recommendations to customers and be aware of allergen procedures
• The pride in your workspace, maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules, company and COSHH standards
• Follow all health and safety and food safety guidelines and procedures
• Monitor stock levels and restock supplies as needed
• Use till systems for taking payments and customer orders
• Provide exceptional customer service and resolve any customer issues or complaints
• Be a part of the team assisting on other tasks as needed

Qualifications & Skills

• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills
• Passion for delivering outstanding customer service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• Have a contagious passion for coffee, tea and customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices

About the Company

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team's careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programmeCycle to work scheme

Join Our Team

Do you speak the language of coffee with passion, love, and energy? Do you deliver joy and exemplary service with every cup? We believe that every interaction is an opportunity to create a lasting impression, and we’re looking for a Barista who strives to exceed expectations at every turn. At BaxterStorey, we believe that it is our people that set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe people excel when they are given the space to take care of themselves.