Bar Team Leader: Service, Safety & Growth

Greeneking; Scotton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Employee assistance program

Career progression

Brand discounts

Inns & hotels discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to drive service excellence and smooth shift operations at our pub/bar. You will lead by example, ensuring the team has what they need to run the shift like clockwork and to keep customers happy with a memorable experience.

You will deputise for management, coordinate the team during busy periods, and ensure the bar is safe, legal, and clean with swift, effective issue resolution.

Qualifications

• Experience leading a team on busy shifts.
• Ability to deliver high-quality customer service.
• Strong communication skills in English.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

English proficiency

Attention to detail

Problem solving

Job description

Greene King is seeking a Team Leader to drive service excellence and smooth shift operations at our pub/bar. You will lead by example, ensuring the team has what they need to run the shift like clockwork and to keep customers happy with a memorable experience.

You will deputise for management, coordinate the team during busy periods, and ensure the bar is safe, legal, and clean with swift, effective issue resolution.