Bar Operative

Klarent Hospitality Limited; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

A leading hospitality company in the UK seeks individuals to deliver exceptional service in the bar area. The role requires serving food and drink, providing excellent customer service, and maintaining a clean and tidy work environment. Candidates should possess strong communication skills, the ability to work flexibly, and a desire to support a high-end bar experience. Previous hospitality or bar experience is desirable. Commitment to company values and a focus on customer satisfaction are essential.

Qualifications

• Excellent verbal communication skills are essential for this role.
• Demonstrated ability to provide outstanding customer service.
• Experience in a high-end bar environment preferred.

Responsibilities

• Serve food and drink in compliance with company standards.
• Maintain a visible presence to address customer requests efficiently.
• Upsell products as much as possible.

Skills

Excellent verbal communication

Excellent customer service skills

Ability to work in a high end bar

Willingness to be multi skilled across the F&B Department

Education

Hospitality/Travel/Tourism qualifications

Tools

Micros or similar experience

Job description

To provide all guests with a high standard of service in the bar area. To work to the Hotel brand standards and to keep work areas clean and tidy at all times. To be friendly, helpful and approachable at all times.

Key Job Responsibilities

• Help serve food and drink in the Inns outlets whilst adhering to company standards and giving excellent customer service.
• Have a visible presence within the outlet to ensure all customer requests are dealt with in a friendly and efficient manner.
• To up sell products where possible.
• Ensure all cash, charge, float and till procedures are carried out in accordance with Company
• To assist with the smooth running of the Food & Beverage department and positively contribute to the departments Target.
• To perform all reasonable requests

Knowledge Required

• Knowledge of Hotel brand
• Knowledge of Hotel values and ability to demonstrate
• Knowledge of the hotel products and services and ability to promote and up-sell
• Understanding of Hotel cash handling

Key Performance Metrics

• Positive Contribution to the department and hotel’s
• Contribution to the department’s Up-selling
• Attendance at training sessions and willingness to develop skills and
• Fulfilment of the job skills

Attributes/ experience

Essential

• Excellent verbal communication
• Excellent customer service skills
• Ability to work in a high end bar
• Ability to work a flexible shift
• Willingness to be multi skilled across the F&B Department

Desirable

• Previous Barista experience
• Previous Hotel/Hospitality Experience
• Complaint Handling skills
• Hospitality/Travel/Tourism qualifications
• Experience of using Micros or a similar experience
• Cash Handling Experience