Bar and Waiting Team Member

london bridge; England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay + tips + tronc

Annual profit share bonus

30% discount on food and drink acrossP

50% off food on shift

Discounted stays in our hotels and inn

Wellbeing support via Licenced Trade C

Career development programmes

Enhanced family policies

JW BenefitHub discounts

Job summary

JW Lees is seeking a Bar and Waiting Team Member to deliver friendly, best-in-class service across our pubs, inns and hotels. You will welcome customers, take orders, serve drinks and meals, and help create memorable guest experiences.

Previous hospitality experience isn’t essential; a proactive, friendly attitude and a passion for great beer and customer care will shine. We offer competitive pay, discounts and career development.

Qualifications

• Friendly, proactive attitude; willingness to learn.
• No mandatory hospitality experience; on-the-job training provided.

Responsibilities

• Provide best-in-class customer service tailored to each guest.
• Support teammates and contribute to a friendly, family-like team.
• Know our beers and food offerings; confidently recommend items to guests.
• Upsell where appropriate to enhance guest experience.

Skills

Customer service

Teamwork

Hospitality mindset

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid intoyour bank)
• Annual profit share bonus, ensuring you share in the success ofthe company
• 30% discount on food and drink across our pubs, inns and hotelsfor you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counsellingprovided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress yourcareer with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range ofhigh street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage