Bar and Waiting Team Member

Red Lion Withington; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay + tips

Profit share bonus

30% discount on food and drink

50% off food on shift

Discounted hotel stays

Wellbeing support

Career development programmes

Maternity/paternity/adoption policies

JW BenefitHub discounts

Job summary

JW Lees is seeking Bar and Waiting Team Members to join our friendly, fast-paced pubs. You will deliver exceptional customer service, know our beers, and promote food and drink with enthusiasm. Previous hospitality experience is welcome but not essential, as training and development are provided.

Join a family-owned business with nearly 200 years of brewing heritage. You’ll enjoy staff discounts, wellbeing support, and opportunities to grow within the company across our North West pubs, inns and

Qualifications

• Customer service experience or willingness to learn.
• Proactive, supportive, and passionate about hospitality.

Responsibilities

• Provide best in class customer service and tailor your service to the customer.
• Support teammates and contribute to a positive team culture.
• Know our beers and explain them confidently to customers.
• Recommend food and drink to guests and be a brand ambassador.
• Be proactive and eager to grow within JW Lees.

Skills

Customer service

Teamwork

Beer knowledge

Brand ambassador

Hospitality passion

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers - we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn't essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage