Bar And Waiting Team Member

J.W. Lees & Co.; Trearddur; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Cash tips and tronc

Profit share bonus

30% discount on food & drink

50% off food on shift

Discounted hotel stays

Wellbeing support

Career development programmes

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees is recruiting Bar and Waiting Team Members to join our fabulous team across our pubs, inns and hotels in Wales and the North West. You will deliver friendly, best-in-class customer service and help create memorable guest experiences while representing a brewery with a long, proud heritage.

We offer competitive pay with tips and bonuses, 30% discount on food and drink for you and your circle, wellbeing support, career development programmes, and practical benefits that reflect our

Qualifications

• Experience in hospitality not required but helpful; a friendly, proactive attitude is valued.

Responsibilities

• Provide best-in-class customer service tailored to the guest.
• Support teammates across all shifts as part of a family of pubs, inns and hotels.
• Know our beers and menu to confidently suggest choices to customers.
• Promote JW Lees brand ambassadors through confident recommendations.
• Demonstrate passion for hospitality and a proactive work ethic.

Skills

Customer service

Teamwork

Hospitality

Proactive

Job description

Bar and Waiting Team Member Vacancy

We are looking for Bar and Waiting Team Members to join our fabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into
  your bank)
• Annual profit share bonus, ensuring you share in the success of
  the company
• 30% discount on food and drink across our pubs, inns and hotels
  for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling
  provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your
  career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of
  high street and online discounts

What a Bar and Waiting Team Member does at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together