Bar and Waiting Team Member

Aviator; Woodford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Tips & troncs

Profit share bonus

30% food & drink discount

50% off on shift

Hotel/inn discounts

Wellbeing support

Development programmes

Enhanced parental policies

BenefitHub discounts

Job summary

JW Lees is hiring a Bar and Waiting Team Member to join our welcoming team in the pubs, inns and hotels of the North West and North Wales. You will deliver excellent customer service with a focus on our beer knowledge and guest experience.

We offer competitive pay with tips and a range of staff benefits, including discounts, wellbeing support, and development opportunities. No prior bar experience is required; a proactive and friendly attitude is what counts most.

Qualifications

• Previous experience isn’t essential; proactive and passionate about hospitality preferred.
• Excellent customer service and communication skills.
• Willingness to learn about beers and food pairings.
• Reliable and a positive team member.

Responsibilities

• Provide best in class customer service tailored to the customer.
• Support teammates and help out wherever needed.
• Know everything about our beers and promote them.
• Be confident in recommending food and drink to customers.
• Be proactive, supportive and passionate about hospitality.

Skills

Customer service

Team player

Hospitality passion

Brand ambassador

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid intoyour bank)
• Annual profit share bonus, ensuring you share in the success ofthe company
• 30% discount on food and drink across our pubs, inns and hotelsfor you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counsellingprovided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress yourcareer with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range ofhigh street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage