Bar and Waiting Team Member

Halfway House; Clayton-le-Woods; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Annual profit share bonus

30% discount on food and drink for you

50% off food when on shift

Discounted stays in JW Lees hotels and

Wellbeing support from Licenced Trade

Development programmes

Enhanced parental leave policies

Access to JW BenefitHub discounts

Cash tips and tronc

Job summary

JW Lees is seeking a Bar and Waiting Team Member to join our historic pubs network. You will focus on delivering exceptional customer service and tailoring your approach to each guest, while supporting colleagues across shifts.

Previous hospitality experience isn’t essential; a proactive, upbeat attitude and a passion for great beer and service will help you thrive within our close-knit team. Competitive benefits apply.

Qualifications

• Experience in hospitality is a plus.
• Strong customer service focus.
• Ability to thrive in a busy pub environment.

Responsibilities

• Provide best in class customer service tailored to the customer.
• Support teammates and be part of a family.
• Know our beers and be confident recommending food and drink.

Skills

Customer service

Hospitality

Team player

Brand ambassador

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid intoyour bank)
• Annual profit share bonus, ensuring you share in the success ofthe company
• 30% discount on food and drink across our pubs, inns and hotelsfor you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counsellingprovided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress yourcareer with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range ofhigh street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Compensation: Minimum Wage