Customer Experience Specialist - Hybrid Banking Support

Manchester Digital; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial institution in Manchester is seeking a Customer Service Specialist who will be pivotal in delivering outstanding customer service across various channels. This hybrid role involves answering customer inquiries effectively, while working within a collaborative team environment. Ideal candidates should possess excellent communication skills and show a strong commitment to improving customer experiences. Flexibility is required, including some weekend work. Competitive salary and benefits are offered.

Qualifications

• Exceptional customer service skills across multiple channels.
• Ability to maintain high accuracy while handling queries.
• Motivated to achieve success for customers and teams.

Responsibilities

• Answer a high volume of customer calls and inquiries.
• Provide resolutions to complex queries on the first call.
• Participate in service improvement initiatives.

Skills

Excellent communication skills

Teamwork

Adaptability

Proactivity

Job description

A leading financial institution in Manchester is seeking a Customer Service Specialist who will be pivotal in delivering outstanding customer service across various channels. This hybrid role involves answering customer inquiries effectively, while working within a collaborative team environment. Ideal candidates should possess excellent communication skills and show a strong commitment to improving customer experiences. Flexibility is required, including some weekend work. Competitive salary and benefits are offered.