Economic Crime Investigator – Customer Support (Glasgow)

Teleperformance; Hamilton; Sur place; GBP 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

28 days’ holiday

Career progression

Pension scheme

Employee discounts

Mental Health support

Refer & Earn

Résumé du poste

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls for Nationwide, offering a key role in protecting customers and the bank from Economic Crime.

This full-time position requires at least 6 months contact centre/telephony experience, with a 40-hour week and shifts across 8:00–20:00. Start date is 26 October 2026, based at Glasgow Cuprum Building, not remote.

Qualifications

• Excellent communication skills – able to communicate with a diverse range of people.
• A high level of accuracy with attention to detail.
• Experience working in a fast-paced, resilient customer facing environment.
• Strong analytical, investigation and numerical skills.
• The ability to work independently as well as part of a team.
• Be able to demonstrate the ability to manage your time effectively and prioritise tasks.
• To be competent in using different IT systems.
• Excellent decision-making skills and the ability to work in a reactive environment.

Responsabilités

• To undertake thorough investigations across Nationwide Group to protect the Society against all types of Economic Crime, including external and customer related Economic Crime.
• Responsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society.
• To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime.
• To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision.
• Make independent risk-based decisions.
• To be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills.
• To work in agreed timescales within my Financial Approval Mandate.
• Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it’s legal and regulatory obligations.
• Build relationships with stakeholders across the Society including other Protect Operational teams.
• To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate.
• To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience.
• Contribute to the management of team’s mailboxes.
• To elevate cases appropriately as per defined procedures.

Connaissances

Communication

Attention to detail

Fast-paced environment

Analytical skills

Investigations

Time management

IT systems

Decision making

Description du poste

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls for Nationwide, offering a key role in protecting customers and the bank from Economic Crime.

This full-time position requires at least 6 months contact centre/telephony experience, with a 40-hour week and shifts across 8:00–20:00. Start date is 26 October 2026, based at Glasgow Cuprum Building, not remote.