Economic Crime Investigator — Banking Support (Glasgow)

Teleperformance; Paisley; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Pension Scheme

Employee discounts

Mental Health support

Career development

Refer & Earn Scheme

Descripción de la vacante

Teleperformance is hiring a Customer Expert in Glasgow to handle inbound calls for a major banking client. The role requires at least 6 months in a contact centre / telephony environment, with a 40-hour week on-site at Glasgow Cuprum Building.

Starting 26 October 2026, duties focus on investigating Economic Crime and supporting customers and internal teams by phone and documentation. Applicants should possess strong communication, accuracy and analytical skills, and be able to work independently

Formación

• Excellent communication skills
• High level of accuracy with attention to detail
• Experience working in a fast-paced, resilient customer-facing environment
• Strong analytical and numerical skills
• Ability to work independently as well as part of a team
• Ability to manage time effectively and prioritise tasks
• Competent in using different IT systems
• Excellent decision-making skills in a reactive environment

Responsabilidades

• Undertake thorough investigations across Nationwide Group to protect against Economic Crime
• Support customers and internal departments via inbound/outbound telephony for prevention and investigation of Economic Crime
• Investigate cases and provide documentation to support decisions
• Make independent risk-based decisions and articulate outcomes to stakeholders
• Work within approved timescales and adhere to processes to protect customers and the Society
• Build relationships with stakeholders across the Society and Protect operational teams
• Mentor colleagues and contribute to the team’s mailbox management
• Elevate cases per defined procedures

Conocimientos

Excellent communication

Attention to detail

Fast-paced environment

Analytical skills

Independent working

Time management

IT systems proficiency

Decision-making

Descripción del empleo

Teleperformance is hiring a Customer Expert in Glasgow to handle inbound calls for a major banking client. The role requires at least 6 months in a contact centre / telephony environment, with a 40-hour week on-site at Glasgow Cuprum Building.

Starting 26 October 2026, duties focus on investigating Economic Crime and supporting customers and internal teams by phone and documentation. Applicants should possess strong communication, accuracy and analytical skills, and be able to work independently