Economic Crime Investigator - Banking Support (Glasgow)

Teleperformance; Airdrie; Vor Ort; GBP 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Online recruitment process

Refer & Earn Scheme

28 days’ holiday including bank hols

Career development opportunities

Employee welfare support

Zusammenfassung

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls for Nationwide, supporting the prevention and investigation of economic crime. A minimum of 6 months contact centre experience is required, with a full-time permanent contract (40 hours per week) and a starting salary of £26,436.80 per year.

You will work shifts 8.00 am - 8.00 pm, Monday to Sunday, in a non-work-from-home setup, with comprehensive background checks and a start date of 26 October 2026.

Qualifikationen

• Excellent communication skills with a diverse range of people.
• High accuracy and attention to detail in a fast-paced environment.
• Experience in contact centre/telephony is required or a minimum of 6 months.
• Ability to work independently and manage time effectively.
• Proficient with standard IT systems.

Aufgaben

• Handle inbound calls for Nationwide to support prevention, detection and investigation of Economic Crime.
• Identify risks, provide documented updates and make risk-based decisions.
• Communicate outcomes to stakeholders verbally and in writing within set timescales.
• Collaborate with internal teams and escalate as needed.
• Support training and guidance for colleagues within the Protect team.

Kenntnisse

Communication

Attention to detail

Fast paced environment

Analytical skills

Time management

Independent worker

Tools

IT systems

Jobbeschreibung

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls for Nationwide, supporting the prevention and investigation of economic crime. A minimum of 6 months contact centre experience is required, with a full-time permanent contract (40 hours per week) and a starting salary of £26,436.80 per year.

You will work shifts 8.00 am - 8.00 pm, Monday to Sunday, in a non-work-from-home setup, with comprehensive background checks and a start date of 26 October 2026.