Banking Customer Expert - Inbound Support

Teleperformance; Renfrew; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days’ holiday

Refer & Earn Scheme

Pension Scheme

Employee discounts

Career development and progression

Mental Health Employee Assistance

Descrizione del lavoro

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls on behalf of Virgin Money/Nationwide, delivering outstanding service and building customer loyalty. The role starts 11 January 2027 and is a full-time 40-hour week with on-site training at the Glasgow office.

You will work Monday to Friday, 8:00 am–6:00 pm, and join a team focused on exceptional customer care, accurate information delivery, and proactive product recommendations.

Competenze

• Customer-facing communication skills with clarity and empathy.
• Strong attention to detail in handling inquiries and data.
• Accountability for achieving key performance indicators across calls and chats.

Mansioni

• Deliver outstanding customer service on every call or chat.
• Provide accurate information and resolve issues to protect loyalty.
• Promote suitable Virgin Money/Nationwide products where appropriate.
• Maintain high attendance and reliability to support service levels.
• Adapt to customer needs and changes in processes.

Conoscenze

Listening & communication

Attention to detail

KPI ownership

Descrizione del lavoro

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls on behalf of Virgin Money/Nationwide, delivering outstanding service and building customer loyalty. The role starts 11 January 2027 and is a full-time 40-hour week with on-site training at the Glasgow office.

You will work Monday to Friday, 8:00 am–6:00 pm, and join a team focused on exceptional customer care, accurate information delivery, and proactive product recommendations.